Privacy Policy

Effective Date: September 29, 2026

Who We Are

Northland Home Comfort Ltd. operates the website northlandhomecomfort.ca. We provide HVAC service, repair, and installation across Simcoe County and Muskoka. This policy explains how we handle personal information collected through our website and services.

Information We Collect

We may collect the following types of information when you interact with our website or book a service:

• Name, phone number, and email address when you submit a booking or inquiry
• Service address and details about your HVAC system
• Website usage data through cookies and analytics tools (such as Google Analytics)
• Information you provide through phone calls, emails, or online forms

How We Use Your Information

We use your personal information to:

• Schedule and provide HVAC services
• Communicate with you about appointments, estimates, and follow-ups
• Improve our website and customer experience
• Send service reminders or seasonal maintenance tips (only if you opt in)
• Comply with legal and regulatory obligations

Cookies

Use the cookie banner to accept all optional cookies, reject optional cookies, or choose categories in Preferences. Essential cookies support basic site functions and remember your choices. You can reopen Cookie settings to change your preferences. Declining optional cookies does not prevent you from calling us or requesting service. The embedded email sign-up form loads after marketing consent; subscribing to email is a separate choice.

Third-Party Services

We use third-party services to help run our business: Jobber for service requests, scheduling and invoicing; SiteGround for hosting and the website chat; MailerLite for optional email subscriptions; Google services for advertising and website measurement; and Trustindex for customer reviews. When you follow an external link or submit a request, the destination service also processes information under its own privacy policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our servers.

Your Rights

You have the right to request access to the personal information we hold about you, ask us to correct or delete your information, withdraw your consent for marketing communications at any time, and file a complaint with the applicable privacy authority. To make a request, contact us using the information below.

Data Retention

We retain your personal information only as long as necessary to provide our services and meet our legal obligations. Service records may be retained for warranty and regulatory purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out:

Northland Home Comfort Ltd.
Warminster, Ontario
Phone: (705) 321-9456
Email: info@northlandhomecomfort.ca